Question 1

Do you accept insurance or Medicaid?

Accepted Answer

Coverage depends on your plan and on the arrangement in place for your trip, so we never assume it. Call dispatch with your plan details and we will tell you what we can confirm and what you would pay directly before the ride is scheduled.

Question 2

How far in advance should I book?

Accepted Answer

Same-day rides are usually available — call dispatch directly for fastest service. For scheduled rides, 24 hours' notice is ideal. Recurring dialysis rides can be set up once and run on a fixed weekly schedule.

Question 3

Do drivers help into and out of the vehicle?

Accepted Answer

Yes. Every ride includes door-through-door assistance. Our drivers are trained in safe transfers, wheelchair securement, and oxygen handling.

Question 4

What areas do you serve?

Accepted Answer

All six Hampton Roads cities: Norfolk, Chesapeake, Virginia Beach, Portsmouth, Suffolk, and Hampton. Call dispatch if your pickup or destination is just outside — we may still be able to help.

Question 5

Are your vehicles wheelchair accessible?

Accepted Answer

Our wheelchair vans have ADA-compliant lifts, 4-point securement tie-downs, and oxygen-capable cabins. Ambulatory vans and SUVs are available for riders who don't need a wheelchair lift.

Question 6

Is this an ambulance service?

Accepted Answer

No. LyfeCare Transit provides non-emergency medical transportation (NEMT). For medical emergencies, always call 911.

Book a ride. We'll handle the rest.

Schedule transportation

Common questions, answered.