Privacy Notice

When you submit a ride request we collect the details you provide: name, phone number, email address, pickup and drop-off locations, requested date and time, service type, and any mobility or accommodation notes you choose to share. Staff and driver accounts additionally hold work contact details, assigned trips, vehicle assignments and training or credential records entered by our operations team.

Please share only the details needed to arrange transportation safely. Do not send diagnoses, medical records, insurance card images or other sensitive clinical information through the website form or email.

Ride information is used to schedule, assign, perform and document transportation, to contact you about your ride, to support billing where a facility or payer arrangement applies, and to investigate safety or service incidents. We do not sell your information, and we do not use it for advertising.

Access inside our operations system is role-based. Drivers see only the trips assigned to them. Facility partners see only trips associated with their facility. Billing and compliance staff see only the records needed for those functions. Administrators can access all operational records. Access rules are enforced by the database, not only by the interface, and privileged actions are recorded in an audit log.

Trip, incident and billing records are retained as long as needed for operational, accounting and recordkeeping purposes. We use encrypted transport, authenticated accounts and least-privilege access controls. No system is perfectly secure; email in particular is not a secure channel.

You may ask us what ride information we hold about you, ask for corrections, or ask us to stop contacting you about future rides. Contact support@lyfecaretransit.com. We may need to verify your identity before responding, and some records must be kept to meet accounting or safety obligations.

We may update this notice as our services and systems change. The revision date above reflects the current version.